Communications Training

376-01 Bulk Power System Communication Basics

When you complete this lesson, you will understand the three levels of BPS communication as they relate to the system operator.

  • Describe the basics of BPS communication
  • Explain the importance of fiber optic network configuration
  • Define Interpersonal Communication and Alternative Interpersonal Communication
  • Explain how the 11 requirements of NERC Standard COM-001-2 apply to NERC system operator positions
  • Describe how the 11 requirements of NERC Standard COM-001-2 apply to non-system operator positions
  • Explain communication maintenance testing schedules and requirements
  • Explain the migration to NASPI

376-02 Bulk Power System Communication

When you complete this lesson, you will be able to communicate clearly and concisely according to documented protocols using three-part communication and the phonetic alphabet.

  • Identify the four principles of interpersonal communication
  • Describe the development of interpersonal communications
  • Recognize the importance of Operating Instructions to the BES
  • Recall a general description of three-part communication
  • Describe three-part communication when relaying Operating Instructions
  • Recall the letter-word combinations in the phonetic alphabet
  • Describe the phonetic alphabet when relaying information
  • Recall the requirements of COM-002-4
  • Conduct simulation exercises for three-part communication